- For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt;
- Items returned between 31 and 60 days after receipt will only qualify for a store credit;
- Items cannot be returned or exchanged after 61 days from receipt of the order;
- Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team;
To qualify for a general return, the item(s):
- Must be in resalable condition;
- Must be free from scratches and/or defects;
- Must not have been installed;
- Must be in the original manufacturer’s box and packaging;
- Must not have any writing on the original packaging;
- Must not be missing pieces;
- Must not be clearance/liquidations/closeout;
- In most cases, restocking fees may not apply.
- However, Tile & Flooring returns are subject to restocking fees.
- You may initiate a return for defective item(s) within 90 days of receipt for a full refund.
- Once a return has been set up and returned to our warehouse, it will be inspected.
- If the return is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
- Item has a defect that hinders its usability for the purpose of which it was designed
- Incorrect item was received
Customer Support Teams Contact:
9630 Clarewood Dr, Suite B-3
Houston, TX 77036