General Returns:

  1. For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt;
  2. Items returned between 31 and 60 days after receipt will only qualify for a store credit;
  3. Items cannot be returned or exchanged after 61 days from receipt of the order;
  4. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team;

To qualify for a general return, the item(s):
  1. Must be in resalable condition;
  2. Must be free from scratches and/or defects;
  3. Must not have been installed;
  4. Must be in the original manufacturer’s box and packaging;
  5. Must not have any writing on the original packaging;
  6. Must not be missing pieces;
  7. Must not be clearance/liquidations/closeout;

Restocking Fees:
  1. In most cases, restocking fees may not apply.
  2. However, Tile & Flooring returns are subject to restocking fees.

Defective Returns:
  1. You may initiate a return for defective item(s) within 90 days of receipt for a full refund.
  2. Once a return has been set up and returned to our warehouse, it will be inspected.
  3. If the return is deemed to be defective, a full refund will be applied to your account.

To qualify for a defective return, one of the following must apply:
  1. Item has a defect that hinders its usability for the purpose of which it was designed
  2. Incorrect item was received

Customer Support Teams Contact:



9630 Clarewood Dr, Suite B-3
Houston, TX 77036